Shipping policy

Here's a clear and customer-friendly Shipping Policy template for your store.

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with [STORE NAME]. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for details regarding order processing, shipping, and delivery.

Order Processing

All orders are processed within [PROCESSING TIME] after payment confirmation.

Orders are processed during regular business days only. Orders placed on weekends, public holidays, or outside business hours will be processed on the next working day.

Please note that processing times may be extended during peak seasons, sales events, or due to unforeseen circumstances.

Shipping Methods

We partner with trusted courier and logistics providers to deliver your orders.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Local Delivery (if applicable)

Shipping options available for your location will be displayed at checkout.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [SHIPPING COST]

  • Free Shipping on orders above: [FREE SHIPPING THRESHOLD] (if applicable)

Any applicable taxes or charges will be displayed before order confirmation.

Delivery Timeframes

Estimated delivery timelines are as follows:

  • Processing Time: [PROCESSING TIME]

  • Standard Shipping: [X-X BUSINESS DAYS]

  • Express Shipping: [X-X BUSINESS DAYS]

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp containing:

  • Tracking number

  • Courier partner details

  • Tracking link (if available)

You can use this information to monitor the progress of your shipment.

Delivery Issues and Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Incorrect shipping information provided by the customer

  • Remote or difficult-to-service locations

If your order has not arrived within the expected timeframe, please contact us at [EMAIL ADDRESS], and we will assist in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed or unsuccessful.

  • Additional shipping charges may apply for re-shipment.

  • [STORE NAME] will not be responsible for orders delivered to incorrectly provided addresses.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within [X DAYS] of the expected delivery date.

Please include:

  • Order number

  • Description of the issue

  • Photographs of damaged packaging/products (if applicable)

We will work with the courier partner to investigate and provide an appropriate resolution.

International Shipping

[STORE NAME] [DOES / DOES NOT] currently offer international shipping.

If international shipping is available:

  • Delivery times vary by destination country.

  • Customers are responsible for any customs duties, import taxes, or additional charges imposed by local authorities.

  • Customs clearance procedures may cause delays beyond our estimated delivery times.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

[STORE NAME]

Email: [EMAIL ADDRESS]

Phone: [PHONE NUMBER]

Customer Support Hours: [BUSINESS DAYS]

For Soot & Saaz, I would recommend:

  • [PROCESSING TIME] = 1–2 Business Days

  • [X-X BUSINESS DAYS] = 3–7 Business Days (India)

  • [SHIPPING COST] = ₹99 or "Calculated at Checkout"

  • [FREE SHIPPING THRESHOLD] = ₹999 or ₹1499

  • [X DAYS] = 48 Hours

  • [DOES / DOES NOT] = DOES NOT (until you start international shipping)

This keeps expectations realistic and builds customer trust.