Here's a customer-friendly Return & Refund Policy you can use for Soot & Saaz:

Return & Refund Policy

At Soot & Saaz, we strive to ensure that every purchase meets your expectations. If you're not completely satisfied with your order, we're here to help.

Return Eligibility

To be eligible for a return, items must:

• Be returned within [X DAYS] of delivery.

• Be unused, unworn, unwashed, and in their original condition.

• Have all original tags, labels, and packaging intact.

• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made or personalized products.

• Items purchased during clearance or final sale promotions.

• Gift cards.

• Products that have been used, washed, altered, or damaged after delivery.

Exchanges

We offer exchanges for eligible items subject to product availability.

To request an exchange, please contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order. If the requested item is unavailable, we may offer store credit or a refund in accordance with this policy.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

• For all other eligible returns, return shipping costs will be the responsibility of the customer unless otherwise stated.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to the original payment method within [REFUND PROCESSING TIME]. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us at:

Email: [EMAIL ADDRESS]

We value your trust and are committed to making your shopping experience with Soot & Saaz smooth, fair, and enjoyable.

For your store, I would recommend filling the placeholders as:

• [X DAYS] = 7 days

• [REFUND PROCESSING TIME] = 5–7 business days

• [EMAIL ADDRESS] = your customer support email (e.g., support@sootandsaaz.com)